When does curbside pickup start at my branch?
Beginning June 1, 2020 curbside pickup is expanding to all library branches. We do not have the capacity to bring books to Onondaga at this time. We appreciate your patience.
How it works
1. Place items on hold
Place items on hold through our online catalogue or call us at the Paris Branch, Monday to Friday, between 9:00 am and 5:00 pm.
Even if Paris is not your home branch, you must call the Paris Branch at 519-442-2433 for assistance. We are unable to answer phone calls at other branches at this time.
2. Book a time for pickup
When your hold is available Library staff will contact you to book a pickup time. Staff will explain what to do when you arrive at the branch.
3. Visit us for a touch-free pickup
When you arrive at the library for pickup, please have your library card ready.
Call us at the number indicated on the exterior signage. A staff member will place your items on a table in the vestibule of the branch.
4. Your holds will not expire
During our closure your holds will not expire. We will keep your holds until we are able to contact you.
What if I don't know what I want?
Just ask! Use this form to send us a little info. A library staff member will call you back to help you select some materials. Can't use the form? Please call the Paris Branch at 519-442-2433 to book a phone appointment with one of our reading experts.
Returning your books
1. When is it due?
We continue to automatically extend all due dates. No one will have overdue books.
2. How can I return things?
Materials may be returned through exterior book drops.
Do you have an item marked "DO NOT PLACE IN BOOK DROP" (such as puzzles, board games, or electronics)? Please call us at the Paris Branch to arrange for special returns.
Visiting book bags
At this time we do not have the capacity to accept exchanges of Visiting Book Bags. We are currently working on a solution and will announce further updates as they occur.
What if my library card has expired?
Library accounts automatically expire every two years. Simply call the Paris Branch or use our online chat and staff will be happy to renew and reactivate your account for you. Make sure to have your library card number ready when you call.
What if I don't have a library card?
You can sign up online for temporary online-only card. This will allow you to immediately place holds through our catalogue, and you'll have access to all of our online resources. If you are requesting physical material, a library staff member will set up your full account with you when they call to book your pickup time.