How curbside pickup works
1. Place items on hold
Place items on hold through our online catalogue or call your local branch during their open hours.
2. Wait to be notified
When your items are ready for pickup Library staff will contact you. You may come any time during your branch's open hours.
3. Visit us for a touch-free pickup
Pickup hours vary by branch. Please check before you visit. Face coverings are required per the County of Brant bylaw.
When you arrive at the library for pickup, please have your library card ready.
Holds are checked out as they are processed for pickup. You may see items on your account which you have not picked up yet. This is normal. All returns are quarantined for 5 days so you may see returns on your account for a few days after you bring them back. Don't worry - we still don't charge fines!
What if I don't know what I want?
Just ask! Use this form to send us a little info. A library staff member will call you back to help you select some materials. Can't use the form? Please call the Paris Branch at 519-442-2433 to book a phone appointment with one of our reading experts.
Returning your books
1. When is it due?
Our usual borrowing periods apply. Log in and check your account if you're not sure when your items are due.
2. How can I return things?
Returns must be made through our exterior book drops. Book drops are open at all 5 library branches.
Do you have an item marked "DO NOT PLACE IN BOOK DROP" (such as puzzles, board games, or electronics)? You may return these items to staff during our open hours.
3. Why do I still see checkouts on my account?
It is normal to see items that you've returned on your account. We're following strict quarantine procedures in the Library. This means we cannot touch anything returned to us for at least 5 days. You may see returned items remain on your account longer than usual. It is nothing to worry about - as always we don't charge overdues fines.
4. Can I keep them forever?
Sorry, no. If your items are more than 4 weeks overdue, we'll assume they're lost and bill you for them as usual.
Visiting book bags
At this time we do not have the capacity to accept exchanges of Visiting Book Bags. We are currently working on a solution and will announce further updates as they occur.
What if my library card has expired?
Library accounts automatically expire every two years. Simply call the Paris Branch or use our online chat and staff will be happy to renew and reactivate your account for you. Make sure to have your library card number ready when you call.
What if I don't have a library card?
You can sign up online for a temporary online-only card. This will allow you to immediately place holds through our catalogue, and you'll have access to all of our online resources. When you place holds on physical material, library staff will be alerted and will complete your registration by phone when they call you to advise that your holds are ready for pickup. When you come to get your books, you'll also get your "real" physical card, welcome brochure, and more!