When does curbside pickup start at my branch?
Beginning June 1, 2020 curbside pickup is expanding to all library branches. We do not have the capacity to bring books to Onondaga at this time. We appreciate your patience.
How it works
1. Place items on hold
Place items on hold through our online catalogue or call us at the Paris Branch, Monday to Friday, between 9:00 am and 5:00 pm. Your holds will not expire. During our closure we will keep your holds until we are able to contact you.
Even if Paris is not your home branch, you must call the Paris Branch at 519-442-2433 for assistance. We are unable to answer phone calls at other branches at this time.
2. Wait to be notified
When your items are ready for pickup Library staff will contact you. Staff will explain what to do when you arrive at the branch. You may come any time during our designated pickup hours.
Looking at your account online? Items that are ready for curbside pickup will actually show as "Checked Out" to your account. Please do not visit us until you see your "Ready for pickup" status change to "Checked Out".
3. Visit us for a touch-free pickup
When you arrive at the library for pickup, please have your library card ready.
Call us at the number indicated on the exterior signage. A staff member will place your items on a table in the vestibule of the branch. Wondering what curbside pickup looks like? Watch our video!
Please wear a mask if possible and respect social distancing guidelines when you visit.
Designated Pickup Hours:
Tuesdays
- Paris Branch 10 am - 1 pm
- Scotland-Oakland Branch 4 pm - 7 pm
- St. George Branch 4 pm - 7 pm
Wednesdays
- Burford Branch 10 am - 1 pm
- Paris Branch 10 am - 1 pm
Thursdays
- Burford Branch: 4 pm - 7 pm
- Glen Morris Branch 4 pm - 8 pm
- Paris Branch 5:30 pm - 8 pm
- St. George Branch 1 pm - 4 pm
Fridays
- Paris Branch 2 pm - 5 pm
- Scotland-Oakland Branch 2 pm - 5 pm
Saturdays
- Burford Branch 10 am - 1 pm
- Glen Morris Branch 10 am - 1 pm
- Paris Branch 10 am - 1 pm
- St. George Branch 10 am - 1 pm
What if I don't know what I want?
Just ask! Use this form to send us a little info. A library staff member will call you back to help you select some materials. Can't use the form? Please call the Paris Branch at 519-442-2433 to book a phone appointment with one of our reading experts.
Returning your books
1. When is it due?
Current due dates have been extended to June 30, 2020. After this time we will be reinstating our usual borrowing periods and all borrowed materials will need to be returned by their due date as usual.
2. How can I return things?
Materials may be returned through exterior book drops. Book drops are open at all 5 library branches.
Do you have an item marked "DO NOT PLACE IN BOOK DROP" (such as puzzles, board games, or electronics)? Please visit us during designated pickup hours to return large items and electronics.
3. Why do I still see checkouts on my account?
It is normal to see items that you've recently returned remain on your account. We're following strict quarantine procedures in the Library. This means we cannot touch anything returned to us for a few days. This is why you will see returned items remain on your account longer than usual. It is nothing to worry about - as always there are no fines or fees being charged at this time.
Visiting book bags
At this time we do not have the capacity to accept exchanges of Visiting Book Bags. We are currently working on a solution and will announce further updates as they occur.
What if my library card has expired?
Library accounts automatically expire every two years. Simply call the Paris Branch or use our online chat and staff will be happy to renew and reactivate your account for you. Make sure to have your library card number ready when you call.
What if I don't have a library card?
You can sign up online for a temporary online-only card. This will allow you to immediately place holds through our catalogue, and you'll have access to all of our online resources. When you place holds on physical material, library staff will be alerted and will complete your registration by phone when they call you to advise that your holds are ready for pickup. When you come to get your books, you'll also get your "real" physical card, welcome brochure, and more!